Having trouble finding your package even though it’s marked as delivered? Don’t worry, we’re here to help! Please double-check with everyone in your household and common areas like the mailroom or building concierge. Can’t find it? No problem. Just submit a ticket online, and our dedicated team will jump right into action.  

Rest assured, our drivers meticulously document every delivery with photos, so we’ll thoroughly investigate this for you.  

If the issue persists, don’t hesitate to reach out to the vendor and open a claim for a replacement or refund. Your satisfaction is our top priority!

Thank you for your cooperation. We’re here to make this right for you!